BASIC INFORMATION ON PRICE AND BANDWIDTH

There are four packages available to allow you to choose the package that best fits your usage:

• Residential - 15 GB (gigabytes) for $45.00 per month plus tax.

• Residential Plus - 20GB for $55.00 per month. plus tax.

• Business Lite - 25 GB for $65.00 per month plus tax.

• Business - 30 GB for 75.00 per month plus tax.

• Contact us for usage above 30 GB.

• ALL packages include rental of equipment, 5 email accounts, personal web space and 24/7 technical support.

A surcharge applies to users exceeding the bandwidth/network traffic amount specified for their service package. The surcharges apply to all packages.   You will be charged $3 for each GB used in excess of your specified amount. 

See our products page for more information about the radios RMIS uses.  By your acceptance of these services you agree to be bound by the RMIS Acceptable Use Policy at www.redmtn.ca and a minimum 2 year term with RMIS.  The radio equipment remains the property of RMIS. 

Installation is approximately $200 depending on location-specific requirements.  If a signal boost is required, a one-time rental fee of a stinger dish is or grid antenna is up to $75.  All required taxes are in addition to the above amounts.

Suspension of services:  Winter reduction of service is allowed for up to six months.  Please notify RMIS at 250-358-2191 of period of absence.  The radio equipment is to remain on the property unless the service is discontinued at which point the radio equipment will be picked up by RMIS.  No tampering is allowed with the RMIS equipment.  If there are any concerns please contact larrylavan@gmail.com.

We are in the process of installing a low cost nightly back up service for your convenience and have currently installed a 24/7 generator to guarantee continuation of services regardless of power outages.

You are responsible for monitoring your own account. Click here and go to the Accounts page to check your usage for the month. Your password is the one given by RMIS and your login is the same as your primary email address when you sign up. For more information call technical support at 1-866-534-9803.  You can also download a program that will monitor your bandwidth usage for you here.

Methods of payment:

• Preauthorized transfer @ Kootenay Savings Credit Union

• Pay on line from your banking institution

• Post Dated Cheques

• Credit Cards - Unfortunately, due to extremely high administration fees, we can no longer accept credit cards.

Payment is due the end of each month.

More information about our bandwidth policies:
 

RMIS is a non-profit Society run by volunteers. A thousand hours of donated services are bringing broadband to our customers in Silverton and Rosebery. 

Under the Small Communities Program, services were intended only for email, games, newsgroups, file transfers, chat and surfing.  The program has been negotiating with Telus for one year to increase the bandwidth because of increased usage.  It is helpful to log your computer off of the internet when not using it. Streaming music and video uses up extreme bandwidth when you are not actually listening.  Using extreme bandwidth results in slow service for everyone.
 

Be conscious by not downloading a movie which may take up 3 megabytes per second and prevent other users to get on the system.  Therefore please adhere to your the download package limit.  An excess bandwidth surcharge applies above your package limit.

We greatly appreciate having you as a customer and wish to continue serving all of our customers fairly.

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